Frequently Asked Questions

We've shared some of our most commonly asked questions, and their answers, below about Basil & Ivy.

SHIPPING

How long will it take for my order to arrive?

We pack and ship within 3 business days (often sooner) and then send your parcel via Australia Post or a courier service. Once dispatched, it can take 2-10 days for your parcel to arrive, based on where you're located and whether there are delays in the network.

If you need something faster, please email us on hello@basilandivy.com and we may be able to arrange a quote for express shipping.

What does shipping cost?

We charge a flat fee of $16.50 for Victoria and NSW, $20 for other states. Larger items may cost more - you'll be quoted at check out.

Do you ship internationally?

Not at this time. We do ship Australia-wide.

SHOP

 

Where is your shop?

We no longer have a physical store.

PLANTS

Do you ship live plants?

We no longer sell live plants.